Office Policies of Dr. Todd Peters
Please find below the summary of Newport Beach orthopaedic surgeon Todd Peters, MD office policies:
Request your appointment through the Patient Portal. Arriving on time helps us stay on schedule and minimize waiting time for you as well as other patients.
As a courtesy to other patients, please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment.
Insurance & Payment
Payment is due at the time of service. Patients who have insurance should provide us with a copy of their current insurance card at each visit and should notify us of any changes in their coverage to minimize confusion and delays regarding insurance claims. Amounts not covered by insurance are the responsibility of the patient.
The staff of Todd Peters, MD will file all insurance claims for patients who are out-of-network, including coding fees, and reimbursement goes directly to the patient. We try to make sure patients are reimbursed the maximum amount. Please call our office at (949) 383-4182 and we will be happy to discuss your options with you.
If you need a refill for a prescription medication, please log in and send your request thru the Patient Portal. Requests for medications that need to be monitored may require an office visit for follow-up and/or lab work before being refilled. Requests should therefore be made before you run out of your medication so that we have time to approve your refill or notify you that an appointment is needed. Prescription refills will be handled during regular business hours. Calling after regular office hours for a prescription refill should not be necessary.
Prescriptions for medications with the potential for abuse and addiction are carefully monitored. Requests for refills of these medications will be evaluated on a case-by-case basis. Patients who lie or are otherwise dishonest about their use of these medications will be dismissed from the practice and the proper authorities will be notified if necessary.
Not all insurance plans require referrals to specialists. If you do require a referral, please notify us at least one week in advance which specialist you will be seeing and the date of the appointment. We must also have your current insurance information on file to complete your referral. Failure to follow these rules may result in having to re-schedule the appointment or non-payment for that visit by your insurance carrier.
Test & Lab Results
Our office will contact you regarding results of lab work, radiology exams, and pathology specimens when they are available. Results will be available for download on your Patient Portal account.
Your medical records are available to your through the Patient Portal. You may also request copies of your medical records thought our office at any time by calling (949) 383-4182. Please allow a reasonable amount of time for us to print them and mail them if necessary. Copying and postage fees may apply. If you would like your records released to a third party, you must sign a release of information form giving us permission to do so. Those forms are available at the front desk.
We will maintain the privacy of your medical and personal information in compliance with the HIPAA laws established by the federal government. A copy of the HIPAA regulations is available on request.